Frequently Asked Questions

  • What type of services do you provide?

    At Eden, we offer various services, including primary care, preventative care, chronic disease management, routine check-ups, acute illness and/or injury, weight loss, hormone replacement therapy, and telehealth services.

    We also offer IV infusion services!

    Vitamin D3 injections

    NAD+ injections

    Vitamin B complex injections

    Methylated B12 injections

  • How do I schedule an appointment?

    You can schedule an appointment by calling or texting us at 907-302-3006

    You can also go to our “contact us” page and complete the online form.

  • Do you accept walk-ins?

    We do not accept walk-ins

  • Do you accept my insurance?

    Currently Eden is a Cash-Based Medical Practice.

    We will inform you of when we will be accepting the following insurances:

    Blue Cross Blue Shield

    Atena

    United Healthcare

  • What should I bring to my first appointment?

    Please bring your insurance card (if applicable), a valid ID, a list of any medications you are currently taking, and any relevant medical records or documents that may help your provider understand your health history.

  • What is your cancellation policy?

    We kindly ask that you give us at least 24 hours' notice if you need to cancel or reschedule your appointment. This helps us serve other patients who may need care.

  • Do you offer telehealth appointments?

    Yes! We offer telehealth services for consultations, follow-up care, and some ongoing treatments. You can schedule a virtual visit through our office by calling or texting.

    Saturday telehealth visits are available

  • How do I request a prescription refill?

    You can request a prescription refill by calling our office, sending us a message through our patient portal, or discussing it during your appointment. Please allow 24 to 48 hours for prescription requests to be processed.

  • What should I do if I have an emergency?

    For life-threatening emergencies, please call 911 or go to the nearest emergency room immediately. For non-urgent concerns, we encourage you to contact our office, and we will guide you on the best course of action.

  • Can I get lab work or X-rays at your clinic?

    We only offer in-house lab services for orders sent to QUEST, such as blood tests. We also work with a third-party lab service for more affordable rates.

    We do offer urinalysis for acute symptoms, drug screening, and pregnancy testing,

    If you need more specialized tests like X-rays or MRIs, we will provide you with a referral to a trusted facility.

  • How do I access my medical records?

    You can request a copy of your medical records by contacting our office directly. We follow HIPAA regulations to ensure your information remains private and secure.

  • What do I do if I need to contact my doctor after hours?

    We do not offer after hours appointments. However, we are open on Saturdays from 0900-6:00 pm for same- day telehealth appointments.