
Frequently Asked Questions
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What type of services do you provide?
At Eden, we offer a wide range of services, including primary care, preventative care, chronic disease management, routine check-ups, immunizations, acute illness treatment, weight loss, and telehealth services. We also offer personalized health counseling and health screenings.
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How do I schedule an appointment?
You can schedule an appointment by calling our office at [Phone Number], using our online booking system on our website, or by emailing us at [Email Address]. Our staff will be happy to assist you with finding a time that works best for you.
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Do you accept walk-ins?
We do accept walk-ins based on availability, but we recommend calling ahead or scheduling an appointment to ensure you get the care you need promptly.
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Do you accept my insurance?
We accept a variety of insurance plans. Please contact us directly or check with your insurance provider to confirm that we are in-network for your plan. If you are unsure, our team can assist in verifying your coverage.
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What should I bring to my first appointment?
Please bring your insurance card (if applicable), a valid ID, a list of any medications you are currently taking, and any relevant medical records or documents that may help your provider understand your health history.
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What is your cancellation policy?
We kindly ask that you give us at least 24 hours' notice if you need to cancel or reschedule your appointment. This helps us serve other patients who may need care.
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Do you offer telehealth appointments?
Yes! We offer telehealth services for consultations, follow-up care, and some ongoing treatments. You can schedule a virtual visit through our office by calling or using our online booking system.
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How do I request a prescription refill?
You can request a prescription refill by calling our office, sending us a message through our patient portal, or discussing it during your appointment. Please allow 24 to 48 hours for prescription requests to be processed.
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What should I do if I have an emergency?
For life-threatening emergencies, please call 911 or go to the nearest emergency room immediately. For non-urgent concerns, we encourage you to contact our office, and we will guide you on the best course of action.
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Can I get lab work or X-rays at your clinic?
We do not offer in-house lab services, such as blood tests, urinalysis, and other diagnostics. If you need these or more specialized tests like X-rays or MRIs, we will provide you with a referral to a trusted facility.
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How do I access my medical records?
You can request a copy of your medical records by contacting our office directly. We follow HIPAA regulations to ensure your information remains private and secure.
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What do I do if I need to contact my doctor after hours?
If you have an urgent concern after our regular office hours, you can contact our office’s emergency line, or leave a message, and we will get back to you as soon as possible.